Self-servicing is now at your fingertips

iSERV enables various roles of your customer including - service techs, managers, and other team members - with digital and real-time visibility to the equipment information. Operators or Tech can log cases and collaborate with the OEM's service team - all from an integrated, easy to use - mobile app and a web portal.
It provides the OEM teams the ability to connect, visualize, and act on the customer's issues within the defined Service Level Agreements.
Features of iSERV allow you to:
Monitor performance of your equipment and enable predictive maintenance for your customers
Self-servicing by easy access to relevant knowledge assets
Log tickets, raise queries/questions - with a unified channel for a quick resolution
Unparalleled features for the entire servicing lifecycle
Performance Monitoring
Connectivity
Data collection & visualization
Predictive outcomes
Service Apps
iOS & Android
Self-guided Content
Ticket Management
Realtime Collaboration with AR/VR
Predictive Maintenance
Reduce field service cost
Mitigate machine failure risk Avoid unexpected downtime
Back Office Service Portal
Ticket & Service Request management
Customer onboarding
Knowledge base & Content management


Serve your customers with confidence
iSERV

All-in-One
Smart Service Application
Personalized
Dashboards
Engaging
Customer Service
Ticket
Management
AI Based Guided Workflow