Self-servicing is now at your fingertips
iSERV enables various roles of your customer including - service techs, managers, and other team members - with digital and real-time visibility to the equipment information. Operators or Tech can log cases and collaborate with the OEM's service team - all from an integrated, easy to use - mobile app and a web portal.
It provides the OEM teams the ability to connect, visualize, and act on the customer's issues within the defined Service Level Agreements.
Features of iSERV allow you to:
Monitor performance of your equipment and enable predictive maintenance for your customers
Self-servicing by easy access to relevant knowledge assets
Log tickets, raise queries/questions - with a unified channel for a quick resolution
Unparalleled features for the entire servicing lifecycle
Performance Monitoring
Connectivity
Data collection & visualization
Predictive outcomes
Service Apps
iOS & Android
Self-guided Content
Ticket Management
Realtime Collaboration with AR/VR
Predictive Maintenance
Reduce field service cost
Mitigate machine failure risk Avoid unexpected downtime
Back Office Service Portal
Ticket & Service Request management
Customer onboarding
Knowledge base & Content management
Serve your customers with confidence
iSERV
All-in-One
Smart Service Application
Personalized
Dashboards
Engaging
Customer Service
Ticket
Management
AI Based Guided Workflow
Deploying iSERV
A Fleet Management Company
Utilizing the power of industrial IoT and ITHENA's iSERV solution, one of the oldest inland waterways companies in America tracks its assets across waterways covering 4500 miles for its customers. While moving construction equipment, metals, energy, agricultural goods, and liquids, it utilizes iSERV to track the speed, direction, water current, and engine RPMs, among other KPIs, in real-time while connected directly with their fleets on the water.